Privacy Policy

Privacy Policy

Introduction

Welcome to https://shed-manufacturers-bendigo.thebestlocalpro.com (hereafter referred to as “our website” or “we,” “us,” or “our company”). We are committed to protecting the privacy and security of your personal information when you use our services and products. This Privacy Policy outlines our practices regarding the collection, usage, and disclosure of personal data in adherence to various international privacy laws and regulations, ensuring your rights and entrusting you with control over your information.

Scope

This policy covers all aspects of our website, including but not limited to:

  1. Our primary platform at https://shed-manufacturers-bendigo.thebestlocalpro.com.
  2. Any mobile applications or software associated with our services.
  3. Services and products offered through our website.
  4. Interactions between users and our team via emails, phone calls, texts (SMS), or other communication channels.

Please note that this policy does not extend to third-party websites, applications, or services accessible through links on our platform. These external entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy guides how we handle your information across various touchpoints:

  1. Account Creation and Use: When you create an account with us or use our services as an authorized user, we collect and process personal data necessary for account management.
  2. Website Visits: Information about your interaction with our websites, such as pages visited, search queries, and access times, is logged for analytical purposes.
  3. Communication: We may contact you via email, phone, or SMS for transactional purposes, customer support, marketing (with your consent), or to share updates about our services.

Personal Data Collection

We collect several categories of personal data, including:

  1. Account Information: This includes usernames, passwords (hashed and salted), and profile details you provide during account creation.
  2. Payment Information: Details related to your payment methods, such as credit card numbers, expiration dates, and security codes, are securely processed for transaction purposes.
  3. Financial and Purchase Data: We may collect financial information, order history, and purchase details to process transactions and improve our services.
  4. Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network information are used to enhance user experience and analytics.
  5. Location Data: With your consent, we can access location data to provide personalized content and services.
  6. Feedback and Reviews: Your feedback, product reviews, and ratings help us improve our products and services.
  7. Social Media Information: If you choose to log in through social media accounts, we may collect information from those platforms (subject to their privacy policies).
  8. Product Interest Data: Details about the products you view, search for, or purchase assist us in personalizing your shopping experience.

We obtain this data through direct user input, automatic collection technologies (like cookies and tracking pixels), and third-party partners who provide us with aggregated or de-identified data.

Cookies

We use cookies to enhance your browsing experience and gather analytics:

  1. Strictly Necessary Cookies: These cookies enable core functionalities like account login and site navigation. They cannot be blocked without impacting the usability of our website.
  2. Preference Cookies: Used to remember user preferences, such as language settings or display options.
  3. Analytics Cookies: These track your browsing behavior on our sites for analytics purposes, helping us improve our services and content. You can manage these through our Cookie Manager.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes:

  1. Financial and transaction records are kept for a period of 7 years to comply with tax regulations.
  2. Personal data associated with account-based services is retained until the account is inactive for an extended period (typically 5 years).
  3. Analytics data may be anonymized after a certain period, and retention periods vary based on the specific use case.
  4. Once the data is no longer needed for the purposes collected, we delete or anonymize it to ensure your privacy.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  1. Encryption: We employ encryption protocols to protect data in transit and at rest.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards to process data on our behalf.
  3. Access Controls: Our systems have access controls to ensure that only authorized personnel can access sensitive information.

Children’s Privacy

We do not knowingly collect or solicit personal data from children under the age of 18. If you believe we have collected such information, please contact us, and we will take immediate steps to rectify the issue.

Your Rights (Subject to Local Regulations)

Depending on your location, you may have certain rights regarding your personal data:

  1. Access: You can request access to the personal data we hold about you.
  2. Rectification: If your data is inaccurate or incomplete, you can ask for corrections.
  3. Erasure (Right to be Forgotten): In certain jurisdictions, you can request the deletion of your data.
  4. Restriction: You may limit our processing of your data under specific circumstances.
  5. Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used format.
  6. Objection: You can object to the processing of your data for certain purposes.
  7. Non-Discrimination: You are entitled to equal services without discrimination based on your data preferences.
  8. Appeals and Complaints: If you believe your privacy rights have been violated, you have the right to file an appeal or complaint with us or relevant regulatory bodies.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on our website, and we encourage you to review it periodically for changes that may affect you.

Contact Information

If you have questions regarding this policy, your data, or would like to exercise your rights:

We appreciate your trust in us, and we are committed to continuing to earn that trust through our unwavering dedication to privacy and data protection.